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amma
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Why won't my Smart Phone let me sign into Virgin email?

Why does my new Smart phone not let me log into my virgin email account to send/receive emails?

 

When I tried to do so it told me that I could not access the page. I could only get into the google email which I don't currently use that much?

 

Can I access it as another email account so that I have a choice? VERY FRUSTRATING!!!!!

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Forum Team (Retired) Mat_H
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Re: Why won't my Smart Phone let me sign into Virgin email?

Hi Amma,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're unable to access your email via your new phone. I want to get this all sorted for you.

 

Can you let me know what phone you're using as well as the browser you're trying to access the email on?

 

Let me know as soon as you can.

 

Thanks,

Mat


 


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Re: Why won't my Smart Phone let me sign into Virgin email?

Hi Amma,

 

Are you still having issues with this?

 

I'm here if you need any further assistance Smiley Happy

 

Thanks,


Mat


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amma
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Re: Why won't my Smart Phone let me sign into Virgin email?

HI Mat

 

Sorry for delayed response. Had to deal with 'difficult issues' with a couple of friends.

 

I'm using a very new Samsung Galaxy Core Prime SM G361F.  The Browser is Mozilla Firefox.

 

This is not the first time that Google Mail seems to 'dominate' (is that the right word?) my access to Virgin  Webmail access (access online) and sometimes seems to interfere with my virgin mail access. It has done it from my lap-top and in the end I  had to ring virgin to correct it - BUT with no explanation as to why it had occured.

 

At the moment it looks as if the main email access via the new smart phone is via my G-mail account. This g-mail account is currently a secondary account little used ( although I have been advised by a linux expert to consider migrating to G-mail for ease of us. But why?)

 

Any help you can offer would be appreciated - but note I'm not expert. I'm having to learn as i go along

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Re: Why won't my Smart Phone let me sign into Virgin email?

Hi amma,

 

Thanks for you reply and all the information you've provided.

 

I can see you mentioned you're using Mozilla Firefox to login at the moment. Can I suggest trying another browser so we can eliminate this as the cause. 

 

If this doesn't resolve the issue could you try using this link here instead to login please.

 

Let me know how it goes.

 

Speak soon

 

 

 

 

 

 

 

 

 

Stephen_B
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Re: Why won't my Smart Phone let me sign into Virgin email?

Hi amma,


How's this looking for you currently?

 

Please let us know if you're still having diffculty logging in via a different browser.

 

We're here if you need any further assistance Smiley Happy

 

Thanks,

Mat
 


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