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Rosieposie1
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Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them back

The number is 84744663342. Not a clue who it is and I haven't made the texts.

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Forum Team (Retired) Mat_H
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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Hi Rosieposie1,

 

Welcome to the forums Smiley Happy

 

I'm really sorry for any confusion caused on our part for this. If there's credits on your account, then there's nothing to worry about.

 

Can you let me know how much you were originally charged for this?

 

Thanks,

Mat


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Rosieposie1
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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Hi. There are 7 texts all to the same number - all at the same time- plus one to my daughter in the middle of them. It's not possible!!  They are re-credited but why did it happen in the first place?

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Forum Team (Retired) Mat_H
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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Hi Rosieposie1,

 

Thanks for coming back to me Smiley Happy

 

I'm really not sure what's happened with the texts. So we can take a closer look for you, please give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on.

 

Thanks,


Mat


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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Hi Rosieposie1,

 

Did you manage to give us a call regarding the fault with the premium texts?

 

Let me know if there's anything else you need from myself.

 

Thanks,


Mat


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Rosieposie1
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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Good morning. Yes I rang Virgin Media this morning and I am none the wiser. The guy I spoke to had no idea and just said there was no harm done. Not the answer I wanted but there was no getting past him. Not sure he really understood me. Not happy.

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Rosieposie1
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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Can anyone shed any light on this problem???

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Forum Team (Retired) Mat_H
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Message 8 of 8
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Re: Why is my mobile bill showing premium texts to (that I haven't made) and then crediting them ...

Hi Rosieposie1,

 

I can confirm that our team is aware of this fault and it's nothing to worry about. It's an error on our side that has been automatically rectified.

 

Let me know if you have any other questions relating to this.


Thanks,

Mat
 


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