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PaulineStubbs
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Why is former PAYG now part of home package not working in Cyprus?

my PAYG mobile  of many years now part of home package is not working in Cyprus for the 1st time ever. Are they connected? no connection with local network at all. I think I might switch back to PAYG

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Re: Why is former PAYG now part of home package not working in Cyprus?

Hi PaulineStubbs,

 

Welcome to the community and thanks for posting. I'm really sorry to hear your mobile phone isn't able to connect to a network in Cyprus.

 

You can check if roaming is active via your online account. Please click here to log in and follow these steps:-

Online account > Plan and device > Manage services > Going abroad

 

If it shows it's turned off then please turn it on. A green message will appear. You'll need to wait 2-24 hours for this to be successful.

 

You can also check costs of calls, texts and reception here.

 

Please let me know how you get on.

 

Thanks


Rich
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