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Granport
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Why doesnt my Nokia Lumia 520 Windows phone play media videos, ie. BBC news

Why doesnt my Nokia Lumia 520 Windows phone play media videos, ie. BBC news

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Re: Why doesnt my Nokia Lumia 520 Windows phone play media videos, ie. BBC news

Hi Granport,

 

Welcome to the communitySmiley Happy

 

Sorry to hear your Nokia Lumia 520 is not playing media videos.

 

I'm going to need a little bit more information to go on regarding your particular problem. 

 

Do you get an error message?

 

Can you play videos from any other sources?

 

Have you ever been able to play these videos using this phone?

 

Look forward to hearing back from you.

 

Take care

 

 

Stephen_B
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Granport
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Re: Why doesnt my Nokia Lumia 520 Windows phone play media videos, ie. BBC news

Hi Stephen,
thanks for replying. Appears my issue was due to me being outside the UK and BBC prevents access in such situations (?).
Back in the UK now and service has resumed excepting for one of their videos which I could not acces as "my phone was not correctly configured (?)
I spend regular periods of time outside the uk, so will have to find another means to access BBC news videos when away from my pc.
Thanks
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Re: Why doesnt my Nokia Lumia 520 Windows phone play media videos, ie. BBC news

Hi Granport,

 

Many thanks for updating us.

 

I'm really pleased to hear you've found the cause of your problems. One suggestion would be to find an alternate news channel where you can watch the videos abroad.

 

Please let me know if you have any further questions.

 

Thanks


Rich
Forum Team
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