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gabriella_skye
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Why doesn't my mobile internet work?

my mobile internet doesn't connect to wifi in some parts of my house when others with the same network can connect? Also my 3G signal is very temperamental recently. Has anyone had this problem? If so how do I go about fixing it!
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Superuser
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Re: Why doesn't my mobile internet work?

Hi gabriella_skye,

your handset has to connect to a WIFI source and this is separate from your mobile network or data.

Perhaps look at your phone settings or position of the router.

If you are concerned about the mobile signal in your location you can enter your post code into the EE Status Checker to see if there are any known issues.

AlexKid :-)

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gabriella_skye
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Re: Why doesn't my mobile internet work?

What phone settings should I be looking for?
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Superuser
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Re: Why doesn't my mobile internet work?

Hi gabriella_skye,

 

you don't say what phone you have.

Generally, go to Settings > Wi-Fi > see what is within range and you are able to connect to.

You want the one with the strongest signal (largest fan shaped bit).

If it shows a padlock by it you will need the access code in order to connect.

 

AlexKid :-)

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gabriella_skye
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Re: Why doesn't my mobile internet work?

Its an iPhone. I do connect to the strongest wifi but even after I have connected the Internet is slow or non existent. Like the search bar will stop halfway through the page. How can I fix this?
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Forum Team (Retired) Mat_H
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Re: Why doesn't my mobile internet work?

Welcome to the forums Gabriella_skye Smiley Happy

 

I'm sorry that you're having some issues with Wi-Fi in the house. I want to get this all sorted for you. Can you let me know what browser you're using on the phone?


Looking forward to hearing from you.

 

Thanks,

Mat


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gabriella_skye
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Re: Why doesn't my mobile internet work?

I use safari.
But I can't even connect to Facebook and whatsapp because of my lack of connectivity.
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Forum Team (Retired) Mat_H
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Re: Why doesn't my mobile internet work?

Thanks for your reply Gabriella_Skye Smiley Happy

 

That's very odd indeed! Does this happen only on your home wi-fi or other routers too?

 

Thanks,

Mat


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