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wanboy421
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Why does my service never work abroad ? ( Texts and 3G etc )

I currently have a Samsung Galaxy S5 , i used to have a Samsung galaxy ace which worked abroad ( Texts and 3G ) but whenever i go abroad with my S5 , i can never send or receive texts and i can never access 3G ( With mobile data and data roaming activated ) ? Does anyone else have this problem or is it just me ? I'm so confused Smiley Indifferent

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Forum Team (Retired) Mat_H
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Re: Why does my service never work abroad ? ( Texts and 3G etc )

Hi Wanboy421,

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with being able to roam. I want to get this all sorted.

 

Are you able to log in to your online account here? Under Plans and Devices > Manage Services, you should be able to enable roaming for use on the network. Give this a go and let me know what you see.

 

If this is displaying as on, please give us a call on 789 or 0345 6000 789 and we'll get this sorted for you.

 

Looking forward to hearing back from you.


Thanks,

Mat
 


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Re: Why does my service never work abroad ? ( Texts and 3G etc )

Hi Wanboy421,


How are you getting on with this currently?


Let me know if you need anything at all Smiley Happy


Thanks,

Mat


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wanboy421
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Re: Why does my service never work abroad ? ( Texts and 3G etc )

Hi there , i tried to set my account up via entering my mobile number and then entering my answer for my security question but it turns out that the answer i usually use for doesn't work.

Thanks Smiley Happy

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Re: Why does my service never work abroad ? ( Texts and 3G etc )

Thanks for your reply Wanboy421 Smiley Happy

 

I would advise to give us a call on 789 or 0345 6000 789 and we'll make sure the roaming is enabled. Let me know how you get on.

 

Thanks,

 

Mat


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