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harry1963
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Why does my phone get very hot when I'm using it

My new iPhone 6s gets very hot when in use. Is it faulty. 

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enlli
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Re: Why does my phone get very hot when I'm using it

Can you make an appointment to see somebody at an Apple store? 

I've found them the best when there are problems with an iPhone. 

Doesn't matter if you got it from Virgin

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Forum Team (Retired) Mat_H
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Re: Why does my phone get very hot when I'm using it

Hi Harry1963,

 

Welcome to the forums Smiley Happy

 

I want to get to the bottom of this for you. It's very likely to be the battery causing the phone to overheat. Can you confirm if you use an official charger and the phone is charged to 100% when charged?

 

Are you also running a lot of apps on the phone? Are you able to close the apps by double tapping the home button and sliding up on the apps?

Thanks,
Mat


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harry1963
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Re: Why does my phone get very hot when I'm using it

Hi .

i use the charger that came in the box from virgin. I close every app as soon as I've finished using it and it always charges to 100% 

the fact is it's a brand new phone , and virgin have treated me disgracefully. 

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enlli
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Re: Why does my phone get very hot when I'm using it

Can you make an appointment to see somebody at an Apple store? 

I've found them the best when there are problems with an iPhone. 

Doesn't matter if you got it from Virgin

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harry1963
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Re: Why does my phone get very hot when I'm using it

Thanks for that. I've got one for Tuesday. 

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