Menu
Reply
  • 4
  • 0
  • 0
Idonotmind
Joining in
219 Views
Message 1 of 8
Flag for a moderator

Why does my mobile wifi keep disconnecting

My Galaxy 3   Wi-Fi gives error message Disconnected because Wi-Fi too slow. Even when phone shows good signal. Laptop will connect and work on same hotspot. Something amiss. I am abroard and having to use Data rather than Wi-Fi. Very irritating and expensive.

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
205 Views
Message 2 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

Hi idonotmind,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with Wi-Fi. I want to get this all sorted for you.

 

Are you able to pop the battery out of the phone while it's turned on? This will refresh the phones cache.

 

Let me know how you get on with this.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
195 Views
Message 3 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

Hi Idonotmind,

 

How did you get on with the hard reboot? Smiley Happy

 

Let me know when you can.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 0
Idonotmind
Joining in
189 Views
Message 4 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

I did a factory reset, after using Kies to do a supposed backup of the phone to my laptop. The reset worked, I think,  however Kies failed to backup everything I really wanted on the phone so I have a blank phone with no contacts non of my aps that I have paid for, non of my account and sign in info. Hardly a success

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
188 Views
Message 5 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

Thanks for coming back to me Idonotmind,

 

I'm really sorry to hear that Kies didn't back up all the info you needed. Were any of the contacts saved to the sim?

 

I'm glad to see that the problem itself is looking better now.

 

Let me know if you ned anything at all.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 4
  • 0
  • 0
Idonotmind
Joining in
177 Views
Message 6 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

When I bought the GalaxyS3 I had my old number transferred to the phone, which may explain why Kies has not restored my contacts etc. How do I change the number back to my old one on the factory reset phone please.

0 Kudos
  • 4.45K
  • 139
  • 333
Moderator
Moderator
160 Views
Message 7 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

Hi Idonotmind,

 

Sorry to hear there is still an issue with your contacts.

 

The number port shouldn't make any difference when backing up data using this software as far as I'm aware.

 

You mentioned previously that apps are missing including ones you've paid for. The Google play store should recognise your login and know which apps have already been purchased.

 

Hope this information helpsSmiley Happy

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
  • 4
  • 0
  • 0
Idonotmind
Joining in
139 Views
Message 8 of 8
Flag for a moderator

Re: Why does my mobile wifi keep disconnecting

Thanks

 

0 Kudos