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trish2
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Why does Torpoint still not have a phone service? It has been down since 27th July!

It is appalling!  No mobile Virgin Service since 27th July in Torpoint Cornwall.  The tech Team at Virgin told me twice that it is first my phone then my sim, they've cost me a lot of money with 2 trips to phone shop, then having to use my landline to make calls.  This would not happen if the service in London was out for 3 weeks - it would make national news! 

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Re: Why does Torpoint still not have a phone service? It has been down since 27th July!

Hi trish2,

 

Welcome to the community and thanks for posting.

 

I sincerely apologise you've been without a mobile phone service since 27th July. I understand this is a very long and most inconvenient.

 

I've checked our list of current area faults and Torpoint (Cornwall) isn't listed. I've also checked the EE masts and these are all operational too.

 

When was the last time you called us?

Has a replacement handset or SIM ever been issued?

What other tests have been done?

 

Hope to hear from you soon.

 

Thanks


Rich
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