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Hammy2010
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Why do I not connect to mobile internet when I am out and about

For the last 3 weeks I have not been able to connect to mobile internet except when I am in my house using wifi. I choose unlimited data because I use it the most with facebook e mails and internet but out with the house I can't connect to any of these so why am I paying for a service that is not been provided and why is there no way to contact you other than the phone I am working a lot and don't get a lot of time to sit on a phone for 30 minutes 

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Re: Why do I not connect to mobile internet when I am out and about

Hi Hammy2010.

 

Welcome to our community.

 

Sorry to hear you're experiencing difficulties using your mobile internet.

 

You may have your data turned off by the sounds of it.

 

I've included a link to our handset guide here.

 

If you use the handset guide to locate your phone there will be some instructions on how to turn your data on.

 

Hope this helps.

 

Let me know how it goes.

 

Stephen_B
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Hammy2010
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Re: Why do I not connect to mobile internet when I am out and about

nope mobile data is not turned off seems a lot of people i know at work that are on virgin, ee or 3 are all having same problems

are they working on a mobile aerial in the area ??? Paisley. If so will my mobile bill be adjusted to reflect the loss of service which I am not receiving  

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Re: Why do I not connect to mobile internet when I am out and about

Hi Hammy2010,

 

Thanks for your reply.

 

OK so data is on which is great.

 

I've managed to locate your details and I've had a look at the area for you.

 

It appears a few masts close to you have experienced some problems. The coverage isn't looking to healthy as a result  although some of the masts have had work carried out on them over the last 24-48hrs.

 

I would recommend monitoring the service over the next few days and if the issue continues give our mobile team a call on 789 or alternatively on 0345 6000 789 so we can investigate this issue for you.

 

Let me know how it goes.

 

Speak soon

Stephen_B
Community Moderator

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Hammy2010
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Re: Why do I not connect to mobile internet when I am out and about

still no internet when i am out an about i really want my bill to reflect this when it comes in other wise it will be a new service provider i will be looking for as you have not fulfilled your side of the contract

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Re: Why do I not connect to mobile internet when I am out and about

Hi Hammy2010,

 

Thanks for getting back to meSmiley Happy

 

Sorry to hear your still having difficulties using mobile internet in your area.

 

I would like to take a look into this for you. I will send you a private message shortly (red envelope, top left hand side) to gather some further information from you. 

 

Speak soon

 

many thanks

Stephen_B
Community Moderator

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Ladharam
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Re: Why do I not connect to mobile internet when I am out and about

Why I am not connect to mobile internet when I am out off my house.?

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