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millie
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Why couldn't I get service on my iPhone and iPad in France?

On holiday in France I was unable to access any mobile network always getting a " no service message". However, my partner with an android 'phone was connected immediately on arrival. What is the remedy for this situation?

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Re: Why couldn't I get service on my iPhone and iPad in France?

Hi millie,

 

Thanks for posting. I'm really sorry to hear you couldn't connect to another mobile network in France.

 

For all Virgin Mobile customers the data roaming service is always switched off. This is to safe guard you against any unwanted costs when travelling abroad. This can now be enabled via your online account. To do this follow these steps:-

 

Online account > Plans and devices > Manage services > Enable roaming.

 

Is the Ipad on a Virgin Mobile Broadband sim? If so, then it's the same scenario as above. If not then it could be the data roaming setting inside the Ipad which is switched off. All you have to do is enable this for next time but be aware of potential charges. The same applies to the Iphone too.

 

I hope you find this information useful for when you next go abroad.

 

Thanks


Rich
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Re: Why couldn't I get service on my iPhone and iPad in France?

Hi millie,

 

Thanks for posting. I'm really sorry to hear you couldn't connect to another mobile network in France.

 

For all Virgin Mobile customers the data roaming service is always switched off. This is to safe guard you against any unwanted costs when travelling abroad. This can now be enabled via your online account. To do this follow these steps:-

 

Online account > Plans and devices > Manage services > Enable roaming.

 

Is the Ipad on a Virgin Mobile Broadband sim? If so, then it's the same scenario as above. If not then it could be the data roaming setting inside the Ipad which is switched off. All you have to do is enable this for next time but be aware of potential charges. The same applies to the Iphone too.

 

I hope you find this information useful for when you next go abroad.

 

Thanks


Rich
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millie
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Re: Why couldn't I get service on my iPhone and iPad in France?

Thank you for your reply. This was helpful.

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Forum Team (Retired) Mat_H
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Re: Why couldn't I get service on my iPhone and iPad in France?

Glad to see you got this sorted Millie Smiley Happy


Let me know if you need anything at all.


Thanks,

Mat


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