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tictoff
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Why can't I telephone from Canada to UK?

Hi I am presently on holiday in Canada and have been unable to use my mobile to call home (UK)!!  I have followed guidance using plan and devices, manage services and made roaming active. 

I can use text but every time I try to call either UK or Canadian number the call ends immediately - can you please explain why?

thanks 

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stazi
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Message 2 of 8
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Re: Why can't I telephone from Canada to UK?

Your phone needs to be either TRI or QUAD band to work in US or Canada.
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Forum Team (Retired) Mat_H
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Re: Why can't I telephone from Canada to UK?

Hi Tictoff,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having trouble with roaming. Can you let me know what network you're connected on currently?

 

Let me know as soon as you can.


Thanks,

Mat


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tictoff
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Re: Why can't I telephone from Canada to UK?

Hi Matt, we have not been able to connect to any network. We checked and know that we have quad band phones! We are now is USA and have no phones (can't call or text) for both our phones as they are both with Virgin. We also have an iPad which has a Virgin, no connection here unless we use WIfi! As you can imagine this has been extremely inconvenient. Look forward to your reply.
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Re: Why can't I telephone from Canada to UK?

Hi Tictoff,

 

Thanks for your reply Smiley Happy

 

I'm really sorry that you're unable to access any network while roaming. You can now turn on roaming from your online account here. All you'll need to do is go to Plans and Devices > Manage Services > Enable roaming.

 

Give this a go and let me know how you get on.

 

Thanks,

Mat


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Re: Why can't I telephone from Canada to UK?

Hi Tictoff,

 

How did you get on with this?

 

Let me know if you need anything at all.


Thanks,


Mat


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tictoff
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Message 7 of 8
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Re: Why can't I telephone from Canada to UK?

Hi Matt, as stated before we have tried setting the roaming function on our account. This has made absolutely no difference, we still have no phone or mobile data function. As you can imagine this has made life very difficult for us!!!!!!

as you can now imagine this will be a major complaint when we get home as we have paid for mobile and data functions o we the last 3 weeks and received no service - no value for money so we will be looking for recompense tictoff

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Message 8 of 8
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Re: Why can't I telephone from Canada to UK?

Hi Tictoff,

 

Thanks for your reply.


I'm really sorry that you couldn't get this enabled on your online account. If possible, please give us a call on +447953967967 from any other phone and we'll do all we can to get it fixed.

 

Thanks,


Mat


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