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Dewidavies
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Why can i only make emergency calls when in France?

Phone shows three networks available, but won't connect to any of them.

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Superuser
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Re: Why can i only make emergency calls when in France?

Try the advice in this "stickie".

 

http://community.virginmedia.com/t5/Mobile/Roaming/td-p/2252903


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Forum Team
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Re: Why can i only make emergency calls when in France?

Hi Dewidavies,

 

Welcome to the community and thanks for posting. I'm so sorry to hear you can't connect to a network abroad.

 

You'll need to check whether roaming is enabled on your account. If you're on pay monthly this is automatically switched off to avoid any unwanted charges.
 
You can now enable this via your online account. Please click here to log in and follow these steps:-
Online account > Plan and device > Manage services > Going abroad
 
If this fails, HowardML has provided you with another link which includes the number you need to call us from abroad.
 

Please let me know how you get on with this.

 

Thanks


Rich
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Dewidavies
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Re: Why can i only make emergency calls when in France?

Howard,

 

Thanks for your response. I have already followed that process, but still no connection.

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Dewidavies
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Re: Why can i only make emergency calls when in France?

Rich,

 

Have already tried what was outlined.

 

Unwilling to spend time and money on a helpline. What can you do to resolve your shortcomings?

 

Dewi

 

 

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Re: Why can i only make emergency calls when in France?

Hi Dewi,

 

Thanks for keeping me updated. I'm disappointed to hear you've tried all the steps outlined and it didn't work.

 

I'm afraid there's nothing further I can do. We can't make changes to accounts via the forum for security reasons. The only option would be to call us.

 

I apologise once again for the inconvenience caused.

 

Thanks


Rich
Forum Team
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