I have switched over my account from another provider to a virgin sim only. And finally, after a long hassle, broken sims and sims not being sent I have my new sim up and running. However, I cannot text anyone. I can call and received calls and texts but i cant text out. I have rang customer care 3 or 4 times over the matter, but to not a vale. One told be to turn my phone off and on again but wait at least 15mins. tried that all day. Another told me to go to my setting, then subsetting, then open a link in a webpage and said that would help; the page was about data and wifi.
So my problem is, I am unable to text; why is this?