If you've recently ordered a new Virgin Mobile phone or SIM and can’t log in to Your Account, please try again soon once we’ve verified your details. If you're already registered and can’t access Your Account, please call us on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone for more information. *Please note standard charges apply, please check with your network operator for rates.
And when I call 789, I'm on hold for what feels like eternity. What EXACTLY is the issue? Web chat is always 'busy', and the call centre doesn't answer. Whats going on???