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seanf2016
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Why can I not log in to my mobile account??

Ok, for the best part of a month now - 

 

If you've recently ordered a new Virgin Mobile phone or SIM and can’t log in to Your Account, please try again soon once we’ve verified your details. If you're already registered and can’t access Your Account, please call us on 789 from your Virgin Mobile phone or 0345 6000 789* from any other phone for more information.
*Please note standard charges apply, please check with your network operator for rates.

 

And when I call 789, I'm on hold for what feels like eternity. What EXACTLY is the issue? Web chat is always 'busy', and the call centre doesn't answer. Whats going on???

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Forum Team
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Re: Why can I not log in to my mobile account??

Hi seanf2016

Welcome to the community Smiley Happy

Sorry to hear you're having some issues logging into your account due to this error.

I've dropped you a PM with some more information - please respond to the PM directly and we'll get you some help with this.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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