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philiplondon
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Why are these companies like Virgin allowed to try and penalise people for calling 118 118?

I am horrified to learn that I was charged £8 plus for a one minute and forty-six second call to 118 118.  The reason I see this as such a bad thing is because virgin have their own service similar to 118, by charging such a high premium to be put through to 118 118 aren't virgin in essence trying to price out their competition by making alternatives to their service unobtainable or so expensive people will cease to use them?  Is this not unfair?  It is definitely not offering people free choice and is certaninly not fair and healthy competition among suppliers of 118 and similar services.

 

Does anyone agree with me or am I missing something?

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Superuser
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Re: Why are these companies like Virgin allowed to try and penalise people for calling 118 118?

Sorry, but you're aiming at the wrong people here.

 

From 118118's own page:

 

http://www.118118.com/about118#OurProducts

 

Calls to 118 118 cost £2.75 per call plus £2.99 per minute, (minimum 60 second charge applies). In addition you will be charged an access charge per minute by the company that bills you for calls.

 

The bit Virgin Media control is the access charge - which is 36ppm:

 

http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html

 

Access charge

 

36p per minute access charge for calls to service numbers that begin 084/087/09/118.

 

That's why you were charged over £8 - except roughly 70p which came from Virgin Media, the rest was 118118's own pricing and would apply no matter what phone company you were using.

**********************************
I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Re: Why are these companies like Virgin allowed to try and penalise people for calling 118 118?

Sorry, but you're aiming at the wrong people here.

 

From 118118's own page:

 

http://www.118118.com/about118#OurProducts

 

Calls to 118 118 cost £2.75 per call plus £2.99 per minute, (minimum 60 second charge applies). In addition you will be charged an access charge per minute by the company that bills you for calls.

 

The bit Virgin Media control is the access charge - which is 36ppm:

 

http://store.virginmedia.com/virgin-media-mobile/pay-monthly/pay-monthly-call-charges.html

 

Access charge

 

36p per minute access charge for calls to service numbers that begin 084/087/09/118.

 

That's why you were charged over £8 - except roughly 70p which came from Virgin Media, the rest was 118118's own pricing and would apply no matter what phone company you were using.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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philiplondon
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Re: Why are these companies like Virgin allowed to try and penalise people for calling 118 118?

Thank you for this great information.

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praxis
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Re: Why are these companies like Virgin allowed to try and penalise people for calling 118 118?

Shouting at the wrong company mate 118 has always been way to expensive I am amazed anyone would use them
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