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vaalhalla1944
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Why are there so many people being charged for picture messages

Why are there so many people being charged for unknown picture messages and why is Virgin media unable to trace the phone numbers

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fatblokefletch
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Re: Why are there so many people being charged for picture messages

without exact details it is difficult to trace any problem.

However, I do remember reading that some "smilies" that some people use on text messages are treated as multimedia, and are thus chargeable.

Not sure if this is related to your problem though, but I always use Whatsapp so everything is free
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Re: Why are there so many people being charged for picture messages

Hi vaalhalla1944,

 

Thanks for the post.

 

As andyju has mentioned the main culprit for this particular issue seems to be the handset converting the SMS message into an MMS message. This tends to happen when an Emoticon is used rather than a standard smiley text.

 

We have noticed a trend in particular with older Samsung handsets.

 

I have included a link here to another thread where this was discussed.

 

Hope this helps.

 

Let me know if you need anything else.

 

 

 

 

 

 

Stephen_B
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