Why are Virgin Media refusing to send me a replacement SIM card when my account is up to date?
I have asked Virgin for a replacement SIM card. I've just brought an I phone 5s and need a Nano sim rather than the normal size one. They are saying there is an issue with the collection department but my account is paid up to date and services not restricted.
I spent 47 mins on the phone to them last night and they faithfully promised to call me back at 1.15pm today. Its 1.45 and surprise surprise no call back!
Any ideas on what I can do? I have contacted CAB and they have raised a case with Trading Standards. I have also checked out the CISAS site, which Virgin are members of.
Anyone else having these sort of issues? Feeling very frustrated, new phone and cant use it!