I've been a Virgin Media customer for many years now. My 2-year contract ended so I got a new phone and plan - the phone arrived today. There was no simcard with it, so I called 789 to ask about it. I was told they were going to send me the simcard for my new phone, but that they will charge £2.99 to send it within 24 hours. Why?? I've bought the phone and plan, surely the simcard is part of the deal? Why was it not delivered with the phone?
I'm not using my old sim from my old contract. My current contract is expiring, and I got a new phone and contract - which is the same as the current one, by the way. The phone is supposed to come with a simcard. Every new phone comes with a simcard. I should not get charged to receive it.
The Samsung s4 mini takes a micro SIM and the s6 takes a NANO SIM. The SIM card may be a "micro/NANO" SIM which means that it can be changed with a bit of plastic ( the adapter ) so the replacement MAY have not been needed.
The delivery has always been a chargeable item so by having it free may have been down to that individual customers circumstance so I cannot comment on why they would have this for free
standard process is that a customer would pay for delivery
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Virgin Mobile Staff , However, All opinions are my own
So basically, buy a phone and a plan, don't get all the parts needed for the phone to work, so pay some more to get the complete phone. :-/ I've always had good customer service from Virgin, but this is beyond poor.