Except Cancel Or Downgrade Over The Internet?
Why Do You Have To Phone?
Yes, VM make a big deal over retentions. No one leaves without talking to retentions regardless lol.
Sometimes, just sometimes, people want to really leave, or depending on the circumstances, have to leave!
Thanks for posting your query with us.
Due to the nature of the forums and security reasons we are limited when it comes to any account changes. For this reason we would recommend calling us to get any billing or account changes made.
I've included the contact us page link here for you should you need to get in touch. I just need to advise you that our web chat team will only deal with Virgin Media queries.
Hope this clarifies things for you.
Let us know if you need anything else.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules