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Southcoastboy
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Who to contact please about a credit reference error

Hi,

Can you tell me who to contact about a credit reference problem A friend has had his credit reference decimated by Virgin Mobile, but cannot find out any details about why. He was to be a customer but was sent the wrong Samsung phones, (mini ones instead of S4's) he returned them and has the posting tracking receipt. As his English is poor he has had problems discovering what the issue is The help desk does not live up to its name and 40 minutes today were wasted in being told that they could not discuss with him what it is he owes ! Apparently it is £155-60 but they will not tell him what for.

How do we contact someone who will discuss this and tell him what the problem is. We were told that all he had to do was pay the money and they would clear his file, sounds like a good money earner !

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J0hn
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Re: Who to contact please about a credit reference error

It sounds like virgin failed to cancel the contract/contracts and as no payment made its defaulted call 0345 6000789 and choose the cancel option, you friend will need to pass security, should only take 10 minutes it's a local charge number, call during the day if possible, there is also an address on the site you can write into, but that takes a couple of weeks to resolve that way.


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  • 1.87K
  • 174
  • 338
J0hn
Super solver
172 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Who to contact please about a credit reference error

It sounds like virgin failed to cancel the contract/contracts and as no payment made its defaulted call 0345 6000789 and choose the cancel option, you friend will need to pass security, should only take 10 minutes it's a local charge number, call during the day if possible, there is also an address on the site you can write into, but that takes a couple of weeks to resolve that way.