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lukudavX
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Who is 700046085 on a bill?

My daughter has the code 700046085 appearing on her bill. Phonepayplus say ask Virging who this is. Does anyone know?

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Forum Team (Retired) Mat_H
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Re: Who is 700046085 on a bill?

Hi lukudavX,

 

Thanks for posting Smiley Happy

 

I'm really sorry that your daughter is seeing this number on her bill. I've searched for this and can't find the number responsible. I would suggest texting STOP ALL to the number to ensure that this all sorted.

 

Please give this a go and let me know if you need anything at all.

 

Thanks,


Mat


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lukudavX
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Re: Who is 700046085 on a bill?

As I expected she gets a little red warning triangle and the message "Unable to send this message".

So what next?

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Re: Who is 700046085 on a bill?

Hi Lukudavx,


Thanks for coming back to me Smiley Happy


If the message is undelivered, it would appear that the short code itself has been disabled. Keep an eye out for me to see if this continues.


Let me know if you need anything. I'll be more than happy to help Smiley Happy

 

Thanks,

Mat


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lukudavX
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Re: Who is 700046085 on a bill?

Thanks Mat

700046085 is not a short code, that's why it won't work (as I said it wouldn't). 700046085 is a code you use on your bills. I need the corresponding 5-digit short code so that my daughter can send STOP ALL to that short code.

Since the money she sends to you mostly goes to the owner of 700046085 Virgin must know who it is. That is, unless you are collecting it yourselves!!

 

Regards

 

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Re: Who is 700046085 on a bill?

Hi LukudavX,

 

Thanks for your reply Smiley Happy

 

I've looked into this and I can't see any short code relating to this number. What did phone pay plus say relating to this?


Thanks,

Mat


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lukudavX
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Re: Who is 700046085 on a bill?

PhonepayPlus say to contact you (I think I said this before.)

However, your usually awful competitor EE in this case does better than you (Yes, I know this is almost inconceivable as EE are the worst company I have come across in 45 years in business, but it's true.) They have a webpage
  http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/your-bill-explained/third-p...
If you enter 700046085 you find the sc*mbags Veoo who specialise in providing services to even-more-sc*mbaggy premium text merchants. Veoo's 0800 number of course never works but at least plays better music than the norm. So a recourse to Google gets you a London number and a rather nice person looks it up and tells you that the end-sc*mbag are a company called "Game Nation UK" whose most recent company records claim they are not trading (hmm, funny that.)

It's also clear from looking at the "industry" - I'd call it a cesspit - that contrary to what I've been told Virgin do get rather a large cut of the premium rate charge, just as I believed.

Now frankly if I, as a newbie, can find this information it's rather a poor show that Virgin "can't", a word I usually translate as "won't".

Can I suggest that Virgin creates, or sponges off, a similar database to EE. I'm not charging my usual consultancy rates for this marketing advice.

Looking forward to hearing from you.

Happy Christmas from Luk

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Re: Who is 700046085 on a bill?

Hi Lukudavx,

 

Thanks for coming back to me Smiley Happy


I'm glad you found out the company that has been charging you. I can certainly pass on your feedback regarding the customer database.


Please let me know if you need anything at all.

 

Thanks,

Mat


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