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Netdogg2637
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Where's my phone?

I have been waiting all day for a new phone ,then to make it worse, I have had 3 phone calls on the subject of the phone and I still don't have the phone, message for the switchboard personal sort it out please!
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Forum Team
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Re: Where's my phone?

Hi Netdogg2637,

 

Welcome to the community and thanks for posting.

 

I'm really sorry to hear you've not received your new phone yet. It's disappointing when you've been waiting for your new piece of kit and you don't get it.

 

Would you please answer the following:-

 

Can you please tell me if the handset has arrived now?

Did you get a tracking number?

Have you tried contacting the team?

 

Hope to hear from you soon.

 

Thanks


Rich
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Netdogg2637
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Re: Where's my phone?

No it has not I am fed up with this waiting for this new phone to arrive fed up I am not bloody happy truth be told!
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Forum Team
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Re: Where's my phone?

Hi Netdogg2637,

 

Thanks for keeping me updated. That's not very good news and it's not what I wanted to hear.

 

We wouldn't be able to chase up the handset via the forum I'm afraid. Have you tried contacting the team? The number you'd need is 0345 6000 789. Please give them a call when you can so you can find out what's happening with this.

 

Please let me know how you get on.

 

Thanks


Rich
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Netdogg2637
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Re: Where's my phone?

No it's still not arrived I don't have use of a phone why I need a new one at end of my rope somebody help!
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Forum Team (Retired) BenD_H
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Re: Where's my phone?

Hi Netdogg2637,

 

I'm very sorry to hear that it's not arrived yet. 

 

Contacting the Mobile Care team would be the fastest option to get in touch however if you'd like to get in touch with our online chat team, they will certainly look into this and get that Mobile out to you.

 

Please click here and follow the instructions below:-

 

Account and Billing>>>> Manage your account online>>>>Chat online 

 

Let me know how you get on, I'd love to find out how it went.

 

Ben


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