Where is this mysterious "back office" team, still awaiting delivery of a phone that's gone missing in tr
Keep getting told my query has been passed to the back office team who will be in touch within 24/48hours, well its over a week and two phone calls later and all I'm still getting is 24/48 hours the back office will be touch
Re: Where is this mysterious "back office" team, still awaiting delivery of a phone that's gone m...
Thanks for posting. Sorry to hear you've been waiting a while for a call back.
There's no specific team called 'back office'. That's a term that's used when referring to different non-call taking departments. The agents have various contact forms they complete for IT, Number Port Team, 2nd line faults etc and I think it's more in general.