I've been waiting over a week now for the repair package (Phambulance!) for my handset to arrive. This will be the second time it's been in for the same fault. The first time it went in it took 24 hours for the repair pack to arrive and 48 hours for the handset to be returned "apparently" repaired. How much longer do I have to wait? how many more times must I ring to find out where it is? This is becoming very frustrating!!