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When is the website going to work?!

I've been trying to purchase a new mobile for my mother for nearly a week now, and I really don't have a clue what's going on with my order.


The last email I received from Virgin Mobile had my order details and a delivery date of today. It also said:


"Unfortunately there'll be a slight delay processing  your order due to a technical glitch at our end. We'll be in touch in the next 24 hours to complete your order."


That was nearly two days ago and I haven't heard a thing from anyone. I don't know if my order has gone through and I should be waiting in for a delivery or if I'm waiting for someone to contact me before order is "processed".


Some help from someone in the know would be much appreciated!

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Forum Team (Retired) Mat_H
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Message 2 of 2
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Re: When is the website going to work?!

Hi Manc80,

Welcome to the forums Smiley Happy


I'm really sorry that you're having some trouble with obtaining info on your phone.


So we can get this looked into for you, give us a call on 789 or 0345 6000 789 and we'll get on the case.


Let me know how you get on.



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