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SirwaKarem
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When I send text messages it shows my old number and people don't recognised me

 

When I send text messages it shows my old number (virgin sim card number), and people don't recognise me, could you please fix this for me? Thank you.

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Re: When I send text messages it shows my old number and people don't recognised me

Hi SirwaKarem,

 

Welcome to the community and thanks for posting. I'm sorry to hear your mobile number is different. I can only imagine the confusion this is causing for your contacts.

 

I want to clear a few things up, Could you answer the following:-

 

How long have you been a customer for?

Did you use a PAC code to keep your old number?

 

I hope to hear from you soon.

 

Thanks


Rich
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SirwaKarem
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Re: When I send text messages it shows my old number and people don't recognised me

I have been a customer since July 2014.
I used a PAC code to keep my old number.

Thank you for your help.
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Re: When I send text messages it shows my old number and people don't recognised me

Hi SirwaKarem,

 

Thanks for keeping me updated. This is very strange as you've been a customer for well over a year now.

 

Does the same happen for calls?

When did this start occurring?

 

I would definitely recommend calling our team on 789 from a Virgin Mobile or 0345 6000 789 from any other phone. They'll be able to investigate things further.

 

I'd be very keen to hear the updates so please keep me posted on the outcome.

 

Thanks


Rich
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SirwaKarem
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Re: When I send text messages it shows my old number and people don't recognised me

Hi,

No, it doesn't happen for calls.
After I transferred my old number which it was in July 2014.
Thanks
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Message 6 of 6
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Re: When I send text messages it shows my old number and people don't recognised me

Hi SirwaKarem,

 

Thanks for keeping me updated. This has been going on for a long time.

 

Have you spoken to the team?

What was the outcome?

 

Look forward to hearing from you.

 

Thanks


Rich
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