I am on a BBerry 8520 and a £5/ month 250 minutes + 250 MB plan. Everything was working fine until a few weeks ago when Whatsapp stopped working when off wifi (on data). Every time I leave a wifi area whatsapp stops working. Rebooting the phone occasionally solves this for a couple of minutes and then back to not sending/ receiving msgs. Some of the data still seems to be working though as I can browse the internet when this is happening. I have tried all the recommended steps unsuccessfully, contacted whatsapp who said the problem must be on Virgin's end.
Using whatsapp on a BB Z210, was working OK at weekend, receiving and sending pics/texts/video.
Now appears to have stopped working?? Son in law sent me a video on Tuesday, asked if I got it, but has not arrived?? tried to resend it, still no joy. Now tried to message him via whatsapp, but will not work??
Appears this is another VM fiasco, as working on sons Samsung, and son in laws Sony phones!!
We've not had any reports of this, so I'd like to ensure our teams are taking a good look.
To allow me to do so, could you respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.
Look forward to hearing from you
I'm sorry to hear about this issue. Are you able to confirm the steps that BBerry has mentioned? We'd like to eliminate the possibility of there being a data / network issue rather than a single application issue, so let me know if you've tried that.
Similar to the 'oops, somethings gone wrong' threads regarding changing tariff online, 7 months, and...nothing 'we are currently looking into this' after 7 months!!
Sadly, no faith in VM anymore, all you seem to do is spout 'hot air' and rhetoric, rather than action.
Appears that as long as VM is getting it's money, the actual problems with the service they are paying for don't really matter to VM, sadly...
Not impressed with any of the 'help' from staff on here, all they seem to do is 'pass the buck' NOTHING ever seems to actually GET DONE!!
As stated in another post regarding tariff upgrading, am putting in the 30 day notice, and will take business to someone more professional that actually DOES something rather than make 'promises' what they have no intention of fulfilling...
its apparent that you have a few issue to which we are clearly aware of.
as for your tariff this can be achieved by calling the team on 789. If its urgent that you need to change the plan and the price you pay then this is going to be the best action to take. Its evident from your posts that this issue has gone on a long time to which we working on getting this resolved.
Its not also about "getting money". Problems arise and we try and fix them. Some issues arnt instant fixes im afraid.
As for "passing the book" is certainly not the case . This is a support forum where we try and resolve issues to the best we can . People have different knowledge from different areas of the business to which we as staff would assist others where we can. This may take time if we need to complete account corrections . We get that you have had account problems and its apparent from the posts you are frustrated by this.
If you want to create a thread with the specific with all the issues we will try and sort this.
Have I answered your question today? Mark the question as resolved if so!
Mark as helpful answer if this has helped you to show other members the resolution
Virgin Mobile Staff , However, All opinions are my own