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Registered: ‎20-03-2017
Message 1 of 5 (147 Views)

Whatsapp Free Messenging

Virgin say Whatsapp and Facebook messenger are free including sending pictures and videos.

Please tell me why I was charged for pictures sent on whatsapp using my mobile data.

These charges are all to one number in Canada/United States and is very confusing, so are Virgin being entirely honest when saying this service is free with no charges on the new 4G tariifs

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Message 3 of 5 (267 Views)
Helpful Answer
confirmed by brianchorlton
‎20-03-2017 19:54

Re: Whatsapp Free Messenging

Thanks for your reply. Are you saying that no mobile data will be deducted ONLY

I have been charged 40p per picture sent using my mobile data.

See where this Helpful Answer was posted

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Superuser
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Message 2 of 5 (143 Views)

Re: Whatsapp Free Messenging

whatsapp and facebook use data. as long as you have data included they are free and you will not be charged for sending messages.
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Message 3 of 5 (268 Views)
Helpful Answer
confirmed by brianchorlton
‎20-03-2017 19:54

Re: Whatsapp Free Messenging

Thanks for your reply. Are you saying that no mobile data will be deducted ONLY

I have been charged 40p per picture sent using my mobile data.

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Superuser
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Message 4 of 5 (123 Views)

Re: Whatsapp Free Messenging

if you have been charged for the picture message you did not send them though whatsapp

Whatsapp can not use your MMS/SMS it only uses data.
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Message 5 of 5 (119 Views)

Re: Whatsapp Free Messenging

I am sorry I have never used picture messaging in all my years of mobile phones plus I know nobody on the number which is in Canada/America so my bill has been incorrectly done and trying to get it resolved is a nightmare
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