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brianchorlton
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Whatsapp Free Messenging

Virgin say Whatsapp and Facebook messenger are free including sending pictures and videos.

Please tell me why I was charged for pictures sent on whatsapp using my mobile data.

These charges are all to one number in Canada/United States and is very confusing, so are Virgin being entirely honest when saying this service is free with no charges on the new 4G tariifs

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brianchorlton
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Re: Whatsapp Free Messenging

Thanks for your reply. Are you saying that no mobile data will be deducted ONLY

I have been charged 40p per picture sent using my mobile data.

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Superuser
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Re: Whatsapp Free Messenging

whatsapp and facebook use data. as long as you have data included they are free and you will not be charged for sending messages.
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brianchorlton
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Re: Whatsapp Free Messenging

Thanks for your reply. Are you saying that no mobile data will be deducted ONLY

I have been charged 40p per picture sent using my mobile data.

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Superuser
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Re: Whatsapp Free Messenging

if you have been charged for the picture message you did not send them though whatsapp

Whatsapp can not use your MMS/SMS it only uses data.
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brianchorlton
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Re: Whatsapp Free Messenging

I am sorry I have never used picture messaging in all my years of mobile phones plus I know nobody on the number which is in Canada/America so my bill has been incorrectly done and trying to get it resolved is a nightmare
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