Since I changed to VIP " £16.50 a month " Virgin wouldn't connect to different service providers.
That's why I hardy get any signal and also no internet connection. When I try to search for different service providersthen my phone says declined to connect to another providers.
Virgin uses EE not other suppliers
Welcome to the community
Sorry to hear you're having some issues connecting.
As advised by jb66, it's never been possible to use other providers apart from T-Mobile/Orange (now known as EE) which can also show up as 'Virgin Mobile' on your handset.
The only time you'd be able to use another operator would be if you were roaming abroad (subject to the Roaming service being active on your account).
I hope this clears things up.
Mark YForum Team
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