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Kzsolesz77
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Weak connection

Hi there

Since I changed to VIP " £16.50 a month " Virgin wouldn't connect to different service providers.

That's why I hardy get any signal and also no internet connection. When I try to search for different service providersthen my phone says declined to connect to another providers.

Thanks

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jb66
Alessandro Volta
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Re: Weak connection

Virgin uses EE not other suppliers

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Forum Team
Forum Team
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Re: Weak connection

Hi Kzsolesz77

Welcome to the community Smiley Happy

Sorry to hear you're having some issues connecting.

As advised by jb66, it's never been possible to use other providers apart from T-Mobile/Orange (now known as EE) which can also show up as 'Virgin Mobile' on your handset.

The only time you'd be able to use another operator would be if you were roaming abroad (subject to the Roaming service being active on your account).

I hope this clears things up.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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