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taxman11
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Water Damaged Screen

I have a Samsung Core Prime phone which was dropped in water on Saturday.  Overnight into Sunday I submerged my phone in rice and on Sunday morning it was fine but I placed it back into the rice to get the remainder of the water from the screen.  On Monday morning it was working fine but now the screen is totally unresponsive.  I only got the phone in November.

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jb66
Alessandro Volta
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Re: Water Damaged Screen

Ouch, expensive mistake to make
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Forum Team (Retired) Mat_H
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Re: Water Damaged Screen

Hi Taxman11,

Welcome to the forums Smiley Happy


I'm really sorry to hear that your phone is damaged. Do you have insurance with us?

If so, please give us a call on 0345 030 3291 and we'll be sure to get this sorted for you.

 

Let me know if you need anything at all.


Thanks,


Mat


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taxman11
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Re: Water Damaged Screen

Hi, thanks for getting back to me.  The phone is insured through NatWest so I think I have to go through them

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Forum Team (Retired) Mat_H
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Re: Water Damaged Screen

Let me know how you get on with this Taxman11 Smiley Happy


I'm here if you need me.


Thanks,


Mat


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