Great, I've been charged £396 (direct debit) for data use in Switzerland. While I accept Switzerland is not in the EU, and unlike BETTER (read that most ) UK mobile providers, Virgin Mobile have chosen not to include it in it's free roaming countries, why have Virgin Mobile reneged on it's promise of capping, and limiting data use at £42 (excluding VAT) ?
Virgin Mobile Website says this:
"We want you to come home with lots of happy memories, not nasty surprises – so we set a £42 (excluding VAT) limit for mobile web when you’re outside the EU. "
No texts, no mention of roaming charges, no warnings, no caps, no limits, no sympathy from the helpdesk, no fair.
Three calls, two hand-off to "supervisors" (which were then ignored and terminated after 30 seconds), and one final chat with a guy who refused to answer my question above. Waiting for the dispute to be dealt within the next 72 hours.