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bellevueace7
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Want to keep my number

Hi I have a contract with EE which is now ended,(24 months).I want to switch to Virgin mobile but my number is on a business contract which i took out when working.I am now retired and the company is no longer trading.I need to keep my number as it is registered with hospitals etc as i have an illness.EE said I can't keep my number if I change to a personal tarrif.I have been a customer of Virgin Media and it's various other names since 1994 unbroken service.

Can you help in this matter?

J.Murray

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J0hn
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Re: Want to keep my number

Moving to a different network allows EE to give you a PAC on request, so that method will allow you to keep the number when you move, Virgin may use EE equipment but currently does not have 4G ( it seems to be happening soon but no promises) and as such is a slightly poor relation.
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Superuser
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Re: Want to keep my number

To transfer a mobile number you need a PAC which is generated by the existing mobile company.

There is some detail from OFCOM here about circumstances where a PAC can be refused http://ask.ofcom.org.uk/help/telephone/refuse_PAC

Unfortunately if EE won't release the number for transfer, I don't think there is anything Virgin Media or any other provider can do to force EE to issue a PAC.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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J0hn
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Re: Want to keep my number

Moving to a different network allows EE to give you a PAC on request, so that method will allow you to keep the number when you move, Virgin may use EE equipment but currently does not have 4G ( it seems to be happening soon but no promises) and as such is a slightly poor relation.
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