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hatrick247
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Voicemail

When i get a call the caller isn't given the option to leave a voicemail message.

Does anyone know how to fix this? please

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Superuser
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Re: Voicemail

Hi hatrick247,

 

you're welcome Smiley Happy

I'm pleased it's worked out for you, thanks for reporting back.

 

AlexKid :-)


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Superuser
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Re: Voicemail

Hi hatrick247,

 

have you set up your Virgin Mobile voicemail?

Click on this link to learn how: How do I set up voicemail?

 

Voicemail can also be turned on and off in your account:

Log in to your account > click on  the "Plan and device" tab > "Manage my services" > Voicemail ON/OFF
(click on the other side of the rectangle box to alter switch).

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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hatrick247
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Re: Voicemail

Thanks, all you advised was set up already, but still not working!

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Superuser
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Re: Voicemail

Hi hatrick247,

 

unfortunately then you'll need to call the Team (free) on 789 from your mobile.

They will be able to either activate it their end or reset it and you'll need to run through the "set up" procedure again in the link I provided.

Let us know how you get on.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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hatrick247
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Re: Voicemail

Will do, Thanks for you help

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hatrick247
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Re: Voicemail

All working fine, i called them and they reset it. Thanks again for your help

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Superuser
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Re: Voicemail

Hi hatrick247,

 

you're welcome Smiley Happy

I'm pleased it's worked out for you, thanks for reporting back.

 

AlexKid :-)