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Cormorin2
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Voicemail

Hi

 

I have recently transfered by number to my new virgin sim and all works fine except voicemail. I am using a Nokia Lumia 630 but calls are not put through to the VM when Im busy, just busy tone.

 

When i go into settings the dirvert number is the original SIM number not my actual transfered number, also the number on the "My Number" is the old one too.

 

I have tried *#67# and comes back with a reply that forward busy calls are disabled for voice.....???

 

Any advice  ?

 

Thanks

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Re: Voicemail

Hi Cormorin2,

 

Welcome to the forumSmiley Happy and tanks for posting.

 

Sorry to hear you're having difficulties using voice mail after you have ported your number across to us.

 

Here is a link to our voice mail help page as it may need to be set up.

 

If you are still experiencing issues please give our mobile team a call on 789 or alternatively on 0345 6000 789 so we can take a look into this for you.

 

Hope this helps.

 

Let me know how it goes.

 

 

 

 

Stephen_B
Community Moderator

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