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paperclip
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Voicemail usage/Sleepstate

While I understand if you don't use voicemail over three months it is put to sleep state, but my issue with that is that the customer is not informed until someone tries to call and if not answered the call does not go through to voicemail and is required to be reset by CS.

This happened to me and I had to call CS.

Should VM not inform its customers when this occurs?
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Re: Voicemail usage/Sleepstate

Hi paperclip,

Voicemail isn't the type of service that requires use in order to stay active. Once it's activated on the system, then it will stay active even when not used. I've double checked this with our technicians who have confirmed this is correct.

Apologies if you've been advised differently.

 

Thanks,

Terri

Virgin Media Forum Team

 

 

 


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enlli
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Re: Voicemail usage/Sleepstate

Mobile user since 1992 and that is the first I have heard of any such thing.

Virgin do like to be different - not always in a good way.

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teabag
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Message 3 of 10
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Re: Voicemail usage/Sleepstate

Are you sure your voicemail did not break when you inserted your new 4g SIM?

Putting my new 4g SIM in last month broke my voicemail.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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paperclip
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Message 4 of 10
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Re: Voicemail usage/Sleepstate

Yes, I've a feeling that's what happened although she didn't mention that, she reset my pin and voicemail is back working again.

Strange though that I was still able to call it though prior to the reset.
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teabag
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Message 5 of 10
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Re: Voicemail usage/Sleepstate

I could still call and listen to the old messages ok, but no-one could leave a message, phone just rang untill call disconnected.

I managed to sort mine out by turning voicemail off in my online account, and then turning it back on again and setting it back up again.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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paperclip
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Re: Voicemail usage/Sleepstate

That's what CS done but me just turning it off and on didn't help until she reset my pin which I've ultimately changed to a personal pin for security.
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paperclip
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Message 7 of 10
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Re: Voicemail usage/Sleepstate

I take it the call alert option is for when the phone is switched off and these alerts inform you that you have a voicemail message as soon as the phone is back on again?
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paperclip
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Message 8 of 10
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Re: Voicemail usage/Sleepstate

If you have remote access alert switched on for voicemail where exactly do the alerts go to? I ask as all I've found is to turn them on and off.
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paperclip
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Message 9 of 10
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Re: Voicemail usage/Sleepstate

Ok, is it true that you need to go into your voicemail at least once every 3 months as your voicemail will not work unless you do so and therefore would require to be reset?

This is what customer services told me but I'm not convinced and so wondered if someone could shed any light on this.
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Message 10 of 10
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Re: Voicemail usage/Sleepstate

Hi paperclip,

Voicemail isn't the type of service that requires use in order to stay active. Once it's activated on the system, then it will stay active even when not used. I've double checked this with our technicians who have confirmed this is correct.

Apologies if you've been advised differently.

 

Thanks,

Terri

Virgin Media Forum Team

 

 

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help