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toneloc0_0
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Voicemail notification on permanently on iphone 6

I have just moved to Virgin mobile.

 

The voicemail notification on my iPhone 6+ is on all the time. I call voicemail and it says there are no new messages. I have contacted customer services who deleted my voicemail account and set up a new one, to no avail!

The red spot is still on the icon saying there is a non existant message.

 

Anyone know how to rectify this issue?

 

Many thanks

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Re: Voicemail notification on permanently on iphone 6

Hi toneloc0_0,

 

Welcome to the communitySmiley Happy

 

Thanks for posting your query with us.

 

I'd like help you out with this.

 

It looks as though this is a new feature added on one of the latest updates for the iPhone.

 

You could try the following

Settings > Notifications > go down to Phone alerts > Locate the Badge App Icon, slide this to off

 

Hope this helps.

 

Let me know how it goes.

 

 

Stephen_B
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Superuser
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Re: Voicemail notification on permanently on iphone 6

One other thing worth noting - the voicemail icon stays onscreen until the message is either "saved" or deleted. Depending on your handset, simply listening to the message and then hanging up will not clear the icon.

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Re: Voicemail notification on permanently on iphone 6

Hi toneloc0_0,

 

Welcome to the communitySmiley Happy

 

Thanks for posting your query with us.

 

I'd like help you out with this.

 

It looks as though this is a new feature added on one of the latest updates for the iPhone.

 

You could try the following

Settings > Notifications > go down to Phone alerts > Locate the Badge App Icon, slide this to off

 

Hope this helps.

 

Let me know how it goes.

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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toneloc0_0
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Re: Voicemail notification on permanently on iphone 6

Hi Stephen,

Many thanks for your warm welcome to the forum.

Your suggestion worked a treat. I turned off the notification, exited the settings, then re activated the badge notification.

This effectively reset the notification, clearing the issue.

 

Best regards

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Superuser
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Re: Voicemail notification on permanently on iphone 6

One other thing worth noting - the voicemail icon stays onscreen until the message is either "saved" or deleted. Depending on your handset, simply listening to the message and then hanging up will not clear the icon.

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Re: Voicemail notification on permanently on iphone 6

Hi toneloc0_0,

 

Thanks for your replySmiley Happy

 

Really appreciate you coming back to let me know how it went.

 

Glad to hear what I suggested worked.

 

If you need anything in future don't hesitate to get back to us.

 

Take care

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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