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MrLoveMonkey
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Voicemail not working

I've ported my existing number to Virgin, and I've got texts telling me that my voicemail is set up - when I dial '1' from my phone it takes me to voice mail - but when anyone calls me the phone just rings and never goes to voice mail.

Anyone got any suggestions

 

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Superuser
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Re: Voicemail not working

Hi MrLoveMonkey,

 

you could check that it's turned on in your account:

Log into your account then click on the "Plan and device" tab, go to "Manage my services"

You will see "Voicemail" here. If it's not on move (click) the "switch".

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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MrLoveMonkey
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Re: Voicemail not working

Thanks for the response - but, voicemail is turned on there. 

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Superuser
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Re: Voicemail not working

Hi MrLoveMonkey,

 

you would probably be best to call customer services (free) on 789 from your mobile and ask if the "Technical Team" could look into this issue for you.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

 

 

 

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Forum Team
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Re: Voicemail not working

Hi MrLoveMonkey,

Thanks for your post and welcome to the Forum. I'm sorry to hear that your voicemail isn't working. It's great to see that AlexKid has given you advice about this issue. Has this been sorted out for you now?

If you are still experiencing problems with your voicemail, please let me know so that I can check this out for you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,


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