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hyperseven
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Voicemail hell....arrrrggggghhhh

Moved from EE to VM transferring number via PUK.

 

Have a Note 3

 

Voicemail is setup, but just rings and rings then says called cannot be reached and hangs up.

 

Spoke to VM on 789  twice last night for about 40mins total.

 

Thought it was a diverts problem, they said they do not do diverts?

 

They testing an agreed did not work and I should wait 24hrs?????????????????

 

Think I am being fobbed off to be honest.

 

Any ideas? or how I can speak to non robotic people ?

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Enceladus1
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Re: Voicemail hell....arrrrggggghhhh

Type *#67# into your phone's numeric keypad, then press your call button.
Make a note of the number that’s displayed, including the ‘+’ symbol.

The number displayed is supposed to be the real number of your voicemail box. On Virgin Mobile this number is different from your main mobile number. Since you ported from EE or some other network, perhaps the mailbox number has not correctly updated and calls divert to a mailbox number you no longer have access to.

 

That was the easy part.

 

Now ring Virgin Mobile and ask them for the voicemail box number associated with your account. The two numbers should be the same.

 

If you need to update the voicemail box number then the call centre should be able to do it, or tell you how to do it. If not then type *004*number# and call, where number is the number including the + that Virgin give you.

 

Good luck

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hyperseven
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Re: Voicemail hell....arrrrggggghhhh

does not display a number, just a load of items that say 'not forwarded'

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BexTech
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Re: Voicemail hell....arrrrggggghhhh

Have you tried logging in online to your account and enabling voicemail.

 

I hate voicemail, so have mine switched off, and it does ring for about a minute before you get the message there is no reply or such like depending on which network you call from.  All my numbers even home phone I have voicemail off.

 

However some people do like voicemail, others have voicemail, but never retrieve their messages!

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Enceladus1
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Re: Voicemail hell....arrrrggggghhhh

If *#67# reports "not forwarded" then you need to get the number and activate it.

You could try *#61# or *#62#. Both of those should also report the same voice mailbox number.

 

Or ring 789 and obtain the voice mailbox number. Once you have the number do the *004*number# as per the above post. That will switch on divert to the voice mailbox upon busy or no answer or unreachable.

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