Hi there I have an Iphone 5 and a sim only Virgin 30 rolling contract.
I cannot set up my voicemail properly. It would appear I do not have a voicemail box number. I 'cheated' and used the voicemail box numbers I found on here i.e.+44002 & +44003 - both these worked but then my phone goes straight through to voicemail. When I type in *#67# it says that everything is successful but it does not give me a number where the calls are being forwarded to.
I have tried typing **61+44+44003**15# & also this number plus my mobile number. I am at a loss.
I rang 789 and my answerphone was reset and I was given a new pin number but that didnt work and I had to use my old pin number. At no time have I ever seen a voicemail box number so this is where I think the 'error' is.
Thanks for trying Enlli but I have done all that several times over. When I dial 222 - the option I get are Press 2 to change mailbox features or press 0 for help - this message is all I get & after repeating 3 times it disconnects me. I've gone into '2' changed my messages. I've gone into '0' & listened to the help. Nothing!
I have set up a pin (even changed it several times) - that's not the problem.
What I'm concluding from reading on this forum is that I don't have a 'voicemail box number'.
When I go into *#67# - the message I get is 'setting information succeeded voice call forwarding when busy Disabled'. No number is given.
To get this far ( so I can see the sign at the top of my phone) I used someones else's Voicemail Box No.(+44002/3)and entered it into - settings - phone - call forwarding along with my phone number.
I have rang 789 & they reset my voicemail but that never worked either.
So my question is - Where can I find or how do I get the 'Voicemail Box Number' for my phone (not my pin number).
Thanks Alexkid for your reply which did in part help me. I went to 'manage my services' as you advised and my mailbox was switched on so I switched it off for a few hours. When I put it back on & dialed 222 - I was finally told by the system that I didn't have a voicemail box (yeahhh) and to phone 789.
I did this and spoke to a very helpful Rose who took the trouble to listen to me when I said it wasn't a pin code I was after but a voicemail box number - (everyone keeps offering me info on how to get a pin code - I had already done that).
Anyway to cut a long story short - after first saying it was Virgins fault for setting up my account wrong - apparently its all to do with my phone being an Iphone 5 which according to the tech dept. the voicemail box number doesn't always show up when you dial *#67#. They are checking my account details tomorrow to get this number and Rose is ringing me back. So fingers crossed.............watch this space!