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mallsop
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Voice mail will not activate i Phone 4s

Virgin say my mobile voicemail is working but its not. my i phone 4s was an o2 phone which I unlocked and and brought to Virgin  Customer services say it will work in 4hrs but i feel they cant fix it

I've asked them three times with various answers.

None have worked

Any ideas?

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Forum Team (Retired) Mat_H
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Message 2 of 11
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Re: Voice mail will not activate i Phone 4s

Hi mallsop,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with voicemail on the phone. I want to get this all sorted for you. Can you let me know what happens when you dial 222 on the phone?

 

This should take you to the default voicemail inbox.

 

Give this a try for me and let me know what happens.

 

Looking forward to hearing from you.

 

Thanks,

Mat


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Re: Voice mail will not activate i Phone 4s

Hi Mat thanks for your response .

when I dial 222 or just press voicemail I connect to voicemail no problem. 

i have set up a pin and recorded my name no problem. 

After the call I have never had a text and it doesn't work. 

 

 

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Message 4 of 11
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Re: Voice mail will not activate i Phone 4s

Hi Mallsop,

 

Thanks for coming back to me so quickly Smiley Happy

 

Are you able to call your number from another phone to see what happens when you try and leave a voicemail message?

 

Let me know how this goes.

 

Thanks,


Mat


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Re: Voice mail will not activate i Phone 4s

Hi Mat

it just keeps ringing if I call my phone then says this mobile phone you are calling is unavailable..

 

no no option to leave a message

 

mark 

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Forum Team (Retired) Mat_H
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Message 6 of 11
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Re: Voice mail will not activate i Phone 4s

Thanks for coming back to me Mark Smiley Happy

 

It sounds like the voicemail diverts aren't enabled properly. Give us a call on 789 or 0345 6000 789 and we'll enable the diverts to make sure that this is sorted for you as soon as possible.

 

Let me know how you get on with this.

 

Thanks,

 

Mat


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Re: Voice mail will not activate i Phone 4s

Hi Mat

Ive phoned 789 3 times. 

1st time I was told all is good at their end and to ring 222

2nd time said they would enable it.  They didn't.

The 3rd time they said in 4 hrs switch off and on my phone and it would work    . I don't think any of them listened to me when I said when this phone was o2 it was voicemail disabled

 

 

 

 

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Forum Team (Retired) Mat_H
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Message 8 of 11
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Re: Voice mail will not activate i Phone 4s

Thanks for coming back to me Mallsop Smiley Happy

 

I'm really sorry that you've had some issues with caling us. When was the last time you called?

 

If you were to call and ask for the diverts to be reset, our team would be able to process this for you. You can also call 789 and ask for the technical team to reset this.

 

I promise you'll be able to get this sorted Smiley Happy

 

Let me know how you get on.


Thanks,


Mat


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Message 9 of 11
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Re: Voice mail will not activate i Phone 4s

Hi Mat 

Thanks , I will ask them to do it today and keep you posted. 

Mark

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Message 10 of 11
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Re: Voice mail will not activate i Phone 4s

Hi Mat

This has now worked.

Thanks very much for your help.

Mark
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