Re: Voice mail on galaxy s5 wont turn off. I've tried #004# and a lot more but it wont off.
"004" GSM codes don't seem to work on Virgin.
Try *#67# for divert on busy status & mailbox number. Then #67# to disable.
It used to be that the only way to disable voicemail altogether was to ring the call centre. Now it seems that the option is online, but I have not tried it.
However why do all the inbound calls divert to voicemail? I wish I knew as I too experience this problem on occasion. If the caller does not leave a message then there is no voicemail alert and nor are there any missed calls logged. So you don't know that this problem has occurred.
The call centre helpfully advise ringing when the problem occurs, but who are you supposed to know when that it is? And in any event it takes so long to get somebody capable on the phone that the problem might well have stopped of it's own accord. I have spent hours on this and have got precisely nowhere. I suspect that it is some sort of internal roaming problem related to incomplete integration of the Orange network.