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Alexkaps
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Voice mail on LG K8 doesn't work

Hello,

I am wondering if anyone has any suggestions for the following issue:

I have my Virgin mobile since July 2016. It is an LG K8. Although the voicemail is set up, it doesn't work. None can leave a message. I called the customer services twice but they did not sort out the problem. What should I do?

Thank you

Alex

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Re: Voice mail on LG K8 doesn't work

Hi Alexkaps,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your mobile voicemail service.

I'd like to look into this for you, but I'll need to take more information first. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Many thanks,

Terri

Virgin Media Forum Team


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Re: Voice mail on LG K8 doesn't work

Hi Alexkaps,

Thank you for sending the requested details via PM. I have reset your voicemail service. Please be aware this can take up to 24 hours to process on the servers.

I'll be back in touch when this has completed and have you test your voicemail to make sure it's working for you.

 

Many thanks,

Terri

Virgin Media Forum Team


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Re: Voice mail on LG K8 doesn't work

Hi Alexkaps,

Great news! This has completed already and your voicemail has now been reset on the servers. Just ring 222 from your handset to activate the voicemail service.

Please let me know how this goes for you.

 

Thanks,

Terri

Virgin Media Forum Team

 


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Re: Voice mail on LG K8 doesn't work

Hi Terri,

 

I will let you know tomorrow. It seems that when I rang 222 a minute ago had some technical problems.

So I will wait for 24 hours and will let you know again.

Thank you

AlexKaps

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Re: Voice mail on LG K8 doesn't work

Hi Terri,

 

I tried the voicemail. It works now. Thank you so much for your help.

 

Kind Regards

Alex K

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Re: Voice mail on LG K8 doesn't work

Hi Alexkaps,

Thanks for getting back to me. I'm glad to hear that your voicemail is now working! 

Please let us know if there's anything else we can help with.

 

Hope you have a great weekend Smiley Happy

 

Terri

Virgin Media Forum Team


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