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mingor
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Voice mail not working because error message is returned when I try to forward to 222

Hi,

 

Have an S3 mini and have noticed my voicemail has stopped working. First thing I did was check the forwarding settings and here I've hit problems. Forwarding is disabled, but when I try to enable it on busy/no answer etc. I get an error message: Unexpected response from network.

 

Did try phoning this in, but waited for 5 minutes only to be told "I'll just transfer you to the tech guys" then transferred back to the queue I'd already been waiting in for 5 minutes! Priceless.

 

Any help appreciated, but I think the error is on the network side. Would like to avoid a factory reset if possible, but will try that if no other option (though not convinced it's a handset problem).

 

Cheers,

Rob.

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MAnderson70
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Re: Voice mail not working because error message is returned when I try to forward to 222

Hi Rob, I've posted this on a few similar threads. Hopefully it has worked for people, but they haven't replied, so I don't know.

 

I had the exact same problem, but figured out that you need to add your mobile number into the forward when busy/forward when unanswered/forward when unreachable boxes, instead of 222. You have to replace the 0 at the start of your number with +44003 though. (example: +440031234567891 instead of 01234567891).

 

Try it & let me know if it works. Quicker than calling 789 & spending ages trying to get it sorted by the customer service team.

 

Cheers,

Mark


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Forum Team (Retired) Mat_H
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Re: Voice mail not working because error message is returned when I try to forward to 222

Hi mingor,

 

Thanks for your query Smiley Happy

 

Our team can get this all sorted for you. Give them a quick call on 789 or 0345 6000 789 and they can make sure that the voicemail service is enabled.

 

Let me know how you get on.

 

Thanks,


Mat


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trish1426
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Re: Voice mail not working because error message is returned when I try to forward to 222

Did you ever get this sorted.

trish1426
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mingor
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Re: Voice mail not working because error message is returned when I try to forward to 222

Actually, no it isn't. I phoned it in to 789 for me and my partner who has an iphone 5 on virgin mobile. They did something and her's now works, but mine still doesn't. I'll phone it in again.
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Re: Voice mail not working because error message is returned when I try to forward to 222

Hi mingor,

 

Thanks for keeping us updated.

 

Please let me know how you get on with this.


Thanks,

 

Mat


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MAnderson70
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Re: Voice mail not working because error message is returned when I try to forward to 222

Hi Rob, I've posted this on a few similar threads. Hopefully it has worked for people, but they haven't replied, so I don't know.

 

I had the exact same problem, but figured out that you need to add your mobile number into the forward when busy/forward when unanswered/forward when unreachable boxes, instead of 222. You have to replace the 0 at the start of your number with +44003 though. (example: +440031234567891 instead of 01234567891).

 

Try it & let me know if it works. Quicker than calling 789 & spending ages trying to get it sorted by the customer service team.

 

Cheers,

Mark

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mingor
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Re: Voice mail not working because error message is returned when I try to forward to 222

Hi Mark,
Thanks very much. Tried that and it is now working fine.
Cheers,
Rob.
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Re: Voice mail not working because error message is returned when I try to forward to 222


mingor wrote:
Hi Mark,
Thanks very much. Tried that and it is now working fine.
Cheers,
Rob.

Superb!! Thanks for letting me know Rob, glad it worked!

 

Mark

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Jomar_uk
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Re: Voice mail not working because error message is returned when I try to forward to 222

Thank you mark

45 frustrating mins to 789 and no solution.
Yours worked great!

Shalom john
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Re: Voice mail not working because error message is returned when I try to forward to 222

Glad to see you got this sorted Jomar_UK Smiley Happy

 

Please let me know if you need anything at all and I'll be more than happy to help.


Thanks,


Mat


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