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jrnagel
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Voice Mail Not Working

When I touch voice mail on my iPhone 4, I no longer get a screen with all my saved messages. Instead it dials 'Voicemail' and I receive the message, "Sorry [my number] is not a recognized mailbox. 112 Thank you and good bye."

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Forum Team (Retired) Mat_H
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Re: Voice Mail Not Working

Hi Jrnagel,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues. I want to get this all sorted for you.

 

So we can establish where the voicemail issues lie, are you able to dial 222 from the phone?

 

This should take you to your Voicemail inbox.

 

Let me know what happens when you dial the number.

 

Thanks,

Mat


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CalebWilliam
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Message 3 of 10
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Re: Voice Mail Not Working

Hello, I'm having the exact same problem on my iPhone 4S. I've only noticed this after I've updated to ios9 but I hadn't checked my voicemail for months priar to now so it may have been this way for a while. But in my situation, I can not dial 222 from my phone. It makes a strange "blip" noise and then says "The number or code you have dialed is incorrect. Please check the number or code and try again.".
Please help! Thank you!
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CalebWilliam
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Re: Voice Mail Not Working

***after I dial 222 and it says the first message it then repeats in Spanish and then it says "Message 7, Switch 372"!?!?
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Forum Team (Retired) Mat_H
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Message 5 of 10
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Re: Voice Mail Not Working

Hi CalebWilliam,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with voicemail. We can get this all sorted.

 

It sounds like the diverts may not be enabled correctly. Give us a call on 789 or 0345 6000 789 and we can ensure that this is fixed as soon as possible.

 

Let me know how you get on.


Thanks,

Mat
 


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Re: Voice Mail Not Working

Hi CalebWilliam,


Did you manage to get your voicemail issues sorted?


Please let me know if you need anything Smiley Happy

 

Thanks,

Mat


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Marnapplz
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Message 7 of 10
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Re: Voice Mail Not Working

I am having the same problem. Months ago my voicemail disappeared. I have tried dialing 222 and it says the number i have dialed is incorrect. I have also pressed 1, and i get the message "xxx xxx xxxx is not a recognized mailbox." I have tried calling customer service, which hasn't helped, and even though the website says there are live representatives available to talk to there does seem to be anyway to get ahold of them. 

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Re: Voice Mail Not Working

Hi Marnapplz,

 

Welcome to the community and thanks for posting.

 

I've replied to your post here.

 

To avoid confusion please respond to me on that one.

 

Thanks


Rich
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CalebWilliam
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Message 9 of 10
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Re: Voice Mail Not Working

I've tried calling 789 and the extended number and both times it says "The number or code you have dialed is not valid. Please check the number or code and try again. Thank you."
I'm lost...
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Forum Team (Retired) Mat_H
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Message 10 of 10
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Re: Voice Mail Not Working

Thanks for coming back to me Calebwilliam Smiley Happy

 

Can I just confirm that you get this error message when you dial 789?

 

Let me know when you can.


Thanks,

Mat


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