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quadfather
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Vodafone Sure Signal Issues with Virgin Media Hub 3

Are any otter users having issues with Virgin Media Hub 3 and their Vodafone Sure Signal? It had been working until recently. Not perfect but now nothing Sure Signal won't connect at all via the Hub.

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DavidJWalker
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Re: Vodafone Sure Signal Issues with Virgin Media Hub 3

honstly i don't use vodafone now i use tesco moblie becuse it is cheaper and i get the signal i want but it can be the settings with vodafone sure signal have you tryed a other port on the hub 3 or you not used it for a bit and vodafone can disconnect the sure signal

Using VIVID 200 Gamer Optical Fibre, Full House TV, Talk More Anytime



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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ashburton88
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Re: Vodafone Sure Signal Issues with Virgin Media Hub 3


quadfather wrote:

Are any otter users having issues with Virgin Media Hub 3 and their Vodafone Sure Signal? It had been working until recently. Not perfect but now nothing Sure Signal won't connect at all via the Hub.


Hi quadfather,

You may need to set up port forwarding and a static IP for the sure signal, details of the ports required for forwarding are below (copied from a post on net Vodafone eForum: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/V3-Suresignal-IP-addresses-and-ports-to-allow-on...)

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
8 – TCP/UDP (All routers)
50 – TCP/UDP (All routers)
53 – TCP/UDP (Virgin Super Hubs)
67 – UDP (Virgin Super Hubs)
68 – UDP (Virgin Super Hubs)
123 – UDP (All routers)
500 – UDP (All routers)
1723 – TCP/UDP (BT Home Hubs)
4500 – UDP (All routers)
33434 – 33445 – UDP (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).



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quadfather
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Re: Vodafone Sure Signal Issues with Virgin Media Hub 3

Thanks, called Virgin Support and they talked me through setting up static IP addresses for the two Sure signals I have and port forwarding.  Should have called straight after install, but don't get time with 4 toddlers to look after!!  They also sized the speed issue as was worse than BT copper and now have fibre to the door!  Have been playing with settings on apple express wireless router as it kept losing internet from virgin Hub via develo powerline.  Saying that Amazon prime hung paused due to slow internet and kids going mad as paw patrol interrupted!


ashburton88 wrote:

quadfather wrote:

Are any otter users having issues with Virgin Media Hub 3 and their Vodafone Sure Signal? It had been working until recently. Not perfect but now nothing Sure Signal won't connect at all via the Hub.


Hi quadfather,

You may need to set up port forwarding and a static IP for the sure signal, details of the ports required for forwarding are below (copied from a post on net Vodafone eForum: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/V3-Suresignal-IP-addresses-and-ports-to-allow-on...)

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
8 – TCP/UDP (All routers)
50 – TCP/UDP (All routers)
53 – TCP/UDP (Virgin Super Hubs)
67 – UDP (Virgin Super Hubs)
68 – UDP (Virgin Super Hubs)
123 – UDP (All routers)
500 – UDP (All routers)
1723 – TCP/UDP (BT Home Hubs)
4500 – UDP (All routers)
33434 – 33445 – UDP (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).


 

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