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sosullivan
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Virginmedia wifi app

Just received my new shiny SIM card and am trying to set up the WiFi app.  Continually getting the error message "SIM card not accepted. Please check your account"

Any help much appreciated

Seamus

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Re: Virginmedia wifi app

Hi sosullivan,

Welcome to the community and sorry to see you are having trouble setting up the Virgin Media Wi-Fi app.

Can I ask if the SIM card you have there is active (can make normal calls and texts etc.) and whether you are on a Pay As You Go (PAYG) or Pay Monthly package?

Also it might be handy to know what device you are setting this up on, as there maybe others who have the same products who can help find some answers Smiley Happy

Regards

 

Liam_T
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sosullivan
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Re: Virginmedia wifi app

Hi Liam,

 

Sorry - should have given more information.

Pay monthly SIM card

It's in a new OnePlus 3t phone

I have already rooted the phone and now have read that that could be the cause

I have also, however, unrooted it and taken it back to stock and the app still gives me the same error message

Hope that's enough information

Seamus 

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Re: Virginmedia wifi app

Hi sosullivan,

Thanks for all the details there.

I don't want to be a pain but do you have access to another device to see if we get the same error?

Indeed there are other threads but most related to iPhones, which may need one or two extra bits before they start working.

Since rolling back, have you cleared the app data and tried to fire it up again?

Let me know how you are getting on.

Regards

 

Liam_T
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sosullivan
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Re: Virginmedia wifi app

Hi Liam,
Clearing the app data and restarting solved the problem and I am now up and running.
Thanks for your help
Seamus
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Re: Virginmedia wifi app

Hi sosullivan,

That's great news Smiley Happy

Glad to hear its all sorted for you and do let us know if anything changes.

All the best for 2017!

Thanks

Liam_T
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