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belvis
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VirginMedia Consumer Underwriting Services - new tariff declined

Hi,

I've spent a week getting nowhere with Virgin Mobile after being told that I had failed their credit rating with Equifax.  This turned out to be nonsense as my credit rating is excellent and I've never missed a payment ever.

They've removed my discount on the Essential Tariff and are refusing to allow me to change to a cheaper one because of the credit rating, so I'm stuck on this £21 tariff.  They say that they will phone me back but they never do.

From looking at similar posts on here Virgin Mobile seem to have their own internal checks which I now seem to fail.

Can someone advise how I get in touch with Consumer Underwriting Services and what should I say that would help?  Is it creditfileamendments@virginmedia.co.uk ? Or if someone who works with VM can get in touch by PM and help me then that would be very much appreciated.

Thanks,

Belvis

 

 

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enlli
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Re: VirginMedia Consumer Underwriting Services - new tariff declined

You could try the email address but here is the snail mail

Consumer Underwriting Services :
Virgin Media
Eagle Court,
Coventry Road,
Birmingham
B26 3RZ

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Superuser
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Re: VirginMedia Consumer Underwriting Services - new tariff declined

Smiley Embarassed