VirginMedia Consumer Underwriting Services - new tariff declined
I've spent a week getting nowhere with Virgin Mobile after being told that I had failed their credit rating with Equifax. This turned out to be nonsense as my credit rating is excellent and I've never missed a payment ever.
They've removed my discount on the Essential Tariff and are refusing to allow me to change to a cheaper one because of the credit rating, so I'm stuck on this £21 tariff. They say that they will phone me back but they never do.
From looking at similar posts on here Virgin Mobile seem to have their own internal checks which I now seem to fail.
Can someone advise how I get in touch with Consumer Underwriting Services and what should I say that would help? Is it email@example.com ? Or if someone who works with VM can get in touch by PM and help me then that would be very much appreciated.