Menu
Reply
  • 6
  • 0
  • 0
twomercs2147
Tuning in
167 Views
Message 1 of 6
Flag for a moderator

Virgin to Gifgaf

Have three Virgin mobile numbers, none of them will connect with my daughter who is on Gigaf network. She has checked her iPhone and nothing is showing as blocked. Have contacted Virgin and all they say is that I should be able to connect. Would welcome any suggestions.

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
128 Views
Message 2 of 6
Flag for a moderator

Re: Virgin to Gifgaf

Hi Twomercs2147,

 

Thanks for posting Smiley Happy

 

That's very odd indeed! I want to get this sorted as soon as we can. Can you let me know what happens when you dial this number?

 

Let me know as soon as you can.

Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 6
  • 0
  • 0
twomercs2147
Tuning in
118 Views
Message 3 of 6
Flag for a moderator

Re: Virgin to Gifgaf

Hi Mat,

After dialling the number I get two short beeps then the phone displays "call ended". This happens on all three virgin mobiles we have when trying to call mt daughters number on Gifgaf. Funnily enough if I send her a text I have a message saying that Virgin were unable to send the text, but my daughter does actually receive it. As mentioned before my daughter has checked her iPhone and she has no numbers blocked.

Regards,

 

Mick

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
84 Views
Message 4 of 6
Flag for a moderator

Re: Virgin to Gifgaf

Hi Mick,

 

Thanks for coming back to me Smiley Happy

 

That's a really strange situation. Is your daughter able to pop her sim in another phone to see if this works? I want to rule out where the problem lies.

 

Let me know as soon as you can.

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 6
  • 0
  • 0
twomercs2147
Tuning in
63 Views
Message 5 of 6
Flag for a moderator

Re: Virgin to Gifgaf

Hi Mat,

My daughter is away at the moment  so I am not able to do as you suggest.

Regards,

Mick

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
44 Views
Message 6 of 6
Flag for a moderator

Re: Virgin to Gifgaf

No problem Mick Smiley Happy

 

Just give it a go when you can as we want to rule out all the variables.

 

Speak soon.


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos